Privacy Policy
CARPI AUTO CARE CENTER
Effective Date: 30 April 2026
CARPI AUTO CARE CENTER ("we", "our", "us") operates the website carpiauto.ae and provides automotive services under the brand CARPI AUTO. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, including through WhatsApp Business messaging.
1. Information We Collect
We may collect the following personal information:
- Name
- Phone number
- Vehicle details (e.g., model, service requirements)
- Any information you provide during inquiries, bookings, or communication
2. How We Use Your Information
We use the collected information to:
- Respond to inquiries and customer support requests
- Manage bookings and service appointments
- Send service-related updates such as confirmations and reminders
- Share promotional offers and marketing messages (only with user consent)
- Improve our services and customer experience
3. WhatsApp Communication
We use the WhatsApp Business Platform to communicate with customers. By contacting us via WhatsApp or submitting your details through our ads, website, or click-to-chat features, you consent to receive messages from us.
These messages may include:
- Utility messages (e.g., booking confirmations, reminders, updates)
- Marketing messages (e.g., offers, promotions, campaigns)
You can opt out of receiving marketing messages at any time by replying with "STOP" or requesting removal.
4. Data Storage and Processing
Your data is securely stored and processed using internal systems, including tools such as Google Sheets and CRM platforms, strictly for business operations and customer management.
5. Data Sharing
We do not sell, rent, or share your personal data with third parties for their marketing purposes. Your data is only used internally to provide our services.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us using the details below.
8. Contact Information
CARPI AUTO CARE CENTER
Khorfakkan, UAE
Phone: +971544231299
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.